TITLE

Following Through

PUB. DATE
September 2008
SOURCE
FoodService Director;9/15/2008, Vol. 21 Issue 9, p48
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article highlights the views of Shawn LaPean, director of Cal Dining at the University of California in Berkeley, on the significance of feedback to food service management. LaPean has long been an advocate for listening to his customers. A description of how he gathers customer feedbacks is presented. LaPean claims that how operators react to customer feedback is what really counts.
ACCESSION #
34374312

 

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