Following Through

September 2008
FoodService Director;9/15/2008, Vol. 21 Issue 9, p48
Trade Publication
The article highlights the views of Shawn LaPean, director of Cal Dining at the University of California in Berkeley, on the significance of feedback to food service management. LaPean has long been an advocate for listening to his customers. A description of how he gathers customer feedbacks is presented. LaPean claims that how operators react to customer feedback is what really counts.


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