Getting Real with Real Time

Chordas, Lori
September 2008
Best's Review;Sep2008, Vol. 109 Issue 5, p82
Trade Publication
The article focuses on the use of real time communication among financial agencies in the U.S. Carriers believe that real time use could lead to reduced data entry, fewer errors and better customer services. According to a 2007 survey, agents have found that use of the approach has increased their office productivity as well as saved their time. Moreover, Brady Polansky of Westfield Insurance reveals that there is no associated costs for agencies to implement these automation functions.


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