New Gold Standard

Michelli, Joseph
September 2008
Leadership Excellence Essentials;Sep2008, Vol. 25 Issue 9, p14
The article discusses the factors that will lead to sustained success, using the service and hospitality offered at the Ritz Carlton Hotel Co. as an example. According to Simon Cooper, president, the disciplined business practices that emerge from a sound foundation create the platform for their achievements. The hotel leaders also created a culture of trust that started with a selection process that examines and measures the abilities of prospects against the talent levels of high performers.


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