TITLE

Redesigning Occupational Therapy Service Provision to Increase Efficiency, Effectiveness and Stakeholder Satisfaction

AUTHOR(S)
Horton, Ayana; Hall, Jennifer
PUB. DATE
April 2008
SOURCE
British Journal of Occupational Therapy;Apr2008, Vol. 71 Issue 4, p161
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The Newham Children's Services Occupational Therapy Department faced a number of major challenges, including an insufficient capacity to meet the growing demand for services, insufficient funding, an inability to fill posts consistently and an extremely long waiting list. It used business process redesign (BPR) techniques to address these problems. The redesign process involved a systematic and thorough approach to problem solving and the implementation of the solutions. Within 3 years, the team had decreased significantly both the rate of formal complaints and the length of the waiting list. It had also increased staff retention and morale. The team's success demonstrates that BPR can be a useful tool in improving the efficiency and effectiveness of occupational therapy services and stakeholder satisfaction.
ACCESSION #
34270921

 

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics