Use proven strategies for error disclosure to patients

September 2008
Healthcare Benchmarks & Quality Improvement;Sep2008, Vol. 15 Issue 9, p94
The article discusses the strategies for error disclosure to patients. According to Donald Kennerly, vice president of patient safety and chief safety officer at Baylor Health Care System in Dallas, Texas, good communication between the clinical staff and the patient or his family is important. At Virginia Mason Medical Center in Seattle, Washington, attending physicians are even required to disclose unanticipated outcomes. The clinical team is expected to inform the patient and the family of what is happening and what is being done.


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