Complaints fall in Wales as English gripes rise

August 2008
Utility Week;8/8/2008, Vol. 29 Issue 15, p6
Trade Publication
The article reports on the increase in complaints to the Consumer Council for Water (CCWater) in England by 18 percent in 2007/08. In the same period, complaints to the Welsh CCWater fell by 28.5 percent. In both areas, around half of all complaints were about billing and charging. While complaints in Wales fell overall, complaints requiring formal investigations rose by 140 percent.


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