Actions Speak Louder than Words

Wilson, Jim
August 2008
Fire Chief;Aug2008, Vol. 52 Issue 8, p30
Trade Publication
The article offers information on the significance of communication in everyday lives. According to the study conducted by academician Albert Mehrabian, effective communication is almost more than just articulate and eloquent speech. It found that 7% of communication comes from spoken words, 38% from voice tonality and 55% from the body language. The author states that it is important to pay attention on body language, but it is even more important to pay attention on changes in body language.


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