Elegantly wasted

Roberts, Zoë
August 2008
People Management;8/7/2008, Vol. 14 Issue 16, p28
The article focuses on lean techniques in personnel management at finance company HML. A fully owned subsidiary of Skipton Building Society, HML is based across four sites in Great Britain, employing around 2,000 staff handling services for 35 different financial institutions. Lean involves workers in process improvement through regular team discussion, engaging them in the business, particularly in its service sector. This attracted Brian Brodie, managing director at HML.


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