August 2008
People Management;8/7/2008, Vol. 14 Issue 16, p10
This article reports on the move of the Museum of London in England to replace the entire front-of-house workforce in 2008. Mark Merka-Richards, head of human resource at the museum, successful candidates went through a three-week induction and training programme for their roles as museum hosts. Merka-Richards said timing had been critical to ensure front-of-house operations were maintained.


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