Smart Business Is a No-Brainer

Cunningham, Sharon
August 2008
Best's Review;Aug2008, Vol. 109 Issue 4, p39
Trade Publication
The article discusses the implication of automation and outsourcing to companies in the U.S. Due to the emergence of new technologies, new equipment and machineries are used by companies, thereby reducing the number of manpower the facility has. One impact of outsourcing and automation will be less emphasis on tasks requiring detail orientation, math skills and use of logic and following procedures, thus employees use empathy, creativity and intuition to provide quality service to customers.


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