TITLE

The Journal to Virtual Collections

AUTHOR(S)
Welsh, Bob
PUB. DATE
February 2008
SOURCE
Credit Control;2008, Vol. 29 Issue 2, p41
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article explores on how interaction with customers and debtors has changed. It discusses on how the Internet, mobile phones, short messaging service, and other modern day channels are being embraced in a way that makes communication to customers as well as corresponding with them almost an exception to the rule. It also compares the benefits of one channel to another and examines the experience for creditors and debtors.
ACCESSION #
33891918

 

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