The Journal to Virtual Collections

Welsh, Bob
February 2008
Credit Control;2008, Vol. 29 Issue 2, p41
Trade Publication
The article explores on how interaction with customers and debtors has changed. It discusses on how the Internet, mobile phones, short messaging service, and other modern day channels are being embraced in a way that makes communication to customers as well as corresponding with them almost an exception to the rule. It also compares the benefits of one channel to another and examines the experience for creditors and debtors.


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