TITLE

Call Center Lets Agents Work from Home

AUTHOR(S)
Hogan, Monica
PUB. DATE
July 2000
SOURCE
Multichannel News;07/17/2000, Vol. 21 Issue 29, p88
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Introduces CyberAgent, a program allowing selected customer-service agents to work from homes in San Diego, California. Efforts of Cox Communications Inc. to keep up with the rapidly expanding demand for services; Equipments provided by Cox to ensure workers at home have the same tools available in the call center; Pros and cons of the program.
ACCESSION #
3362325

 

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