TITLE

A Non-Technical View of a Service Call

AUTHOR(S)
Marchese, Joe
PUB. DATE
July 2000
SOURCE
Air Conditioning Heating & Refrigeration News;07/03/2000, Vol. 210 Issue 10, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the skills needed by service technicians in the heating, air conditioning and refrigeration industry in the United States. Technical knowledge; Communication with the customer; Questions that technicians should ask.
ACCESSION #
3356144

 

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