How HR made a difference at work

Wiltshire, Jacqueline
July 2008
People Management;7/24/2008, Vol. 14 Issue 15, p38
The article looks at how the human resource (HR) department at Ealing Council rebuilt its function and added value to its service. The HR team was feeling demotivated, overworked and unproductive after undergoing a period of restructuring. To improve its service, a team was assigned to conduct a strengths-focused coaching scheme for the HR leadership team. The HR department acknowledges that the coaching program has greatly influenced its transformation. The lessons they have learned from the program are highlighted.


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