Courage under fire

Allen, Andy
July 2008
People Management;7/24/2008, Vol. 14 Issue 15, p28
The article reports on the efforts of the human resource department of the Greater Manchester Fire and Rescue Service of England to modernize the organization. To help design a new department, consultant Andrew Tomlinson was brought in. He engaged Strategies Search & Selection, which hired Anita Wainwright and became the recruitment partner. Radical changes introduced by the new management team included a more transparent system of promotion, adoption of 360-degree feedback and the Belbin Team Inventory, and greater staff engagement.


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