What's vital for repair shops? Views differ, survey shows

Fajuri, Gabe
July 2000
Automotive News;7/3/2000, Vol. 74 Issue 5882, p16
Trade Publication
Reports on a survey by the American Automobile Association showing that automobile repair customers and repair shop managers in the United States often differ over what is important. Need for better communication to bring both sides closer; Revelation that consumers are less satisfied with repair ships than shop managers think they are; Most common complaint about the amount of time taken to service vehicles.


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