Why it helps to walk a mile in staff's shoes

Birkinshaw, Julian
July 2008
People Management;7/10/2008, Vol. 14 Issue 14, p42
This article suggests that managers could make important advances in the field of management if they refocused on the aspirations, needs and fears of the employee. It is noted that fear is endemic in the workplace, even in reasonably well-managed organisations. The implications of employees' fear for the art of management is discussed. The book "The Selfish Gene," by Richard Dawkins is referenced.


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