Credit to the nation

Arkin, Anat
July 2008
People Management;7/10/2008, Vol. 14 Issue 14, p28
The article discusses the efforts of the HM Revenue & Customs' child benefit and tax credit operation in tackling performance issues by instilling a coaching ethos throughout its ranks. This operation is led and managed by Alison Cook, Vanessa Falkner and Cheryl Wright. According to them, as part of the process of upskilling the people, they wanted to give employers the confidence to manage performance efefctively, come up with an issue that affects them at work and practice their questioning and listening skills.


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