July 2008
People Management;7/10/2008, Vol. 14 Issue 14, p16
The article reports on a recommendation that human resources (HR) departments avoid using metrics when recruiting in other countries, as discussed by Lance J. Richards of global recruitment firm Kelly Services at the 2008 Society for Human Resources Management (SHRM) conference. He claimed that metrics such as cost per hire and mean time to fill vacancies mean nothing in countries with a different workplace culture and dynamic. Richards also suggests using locally-driven benchmarks.


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