Rethinking IT

Jones, Daniel T.
June 2008
Management Services;Summer2008, Vol. 52 Issue 2, p36
Academic Journal
The article discusses how lean principles applied to the construction of Terminal 5 of the Heathrow Airport in England could provide lessons to information technology (IT) businesses. In preparation for taking the lead role in building Terminal 5, former British Airports Authority (BAA) Chairman John Egan pioneered partnerships with construction suppliers to define precise specifications up front, to standardize wherever possible and to speed up the flow of work involved in planning, fabricating and assembling each project. The author thinks that all of the aspects of the project were in line with lean principles except for the complex IT behind the baggage system. He maintains that the scalability of an IT system affects the cost and ease of its maintenance and long-term usability.


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