MPs question Consumer Direct plan

November 2007
Utility Week;11/2/2007, Vol. 28 Issue 4, p36
Trade Publication
This article reports on the concern of the British Parliament regarding the Consumer Direct Plan. They are worried that energy customers will be worse off under government plans to absorb Energywatch into a new National Consumer Council as part of a shake-up of consumer representation and regulation. Under the plans, telephone-based Consumer Direct, administered by the British Office of Fair Trading, will become the first port of call for aggrieved energy customers.


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