November 2007
Utility Week;11/30/2007, Vol. 28 Issue 8, p32
Trade Publication
The article highlights the proposed changes to performance arrangements standards for gas transporters, announced by Great Britain Office of Gas and Electricity Markets (Ofgem). Ofgem claims that the proposed changes are designed to address gaps in the existing arrangements and to provide an appropriate level of protection to customers. Such changes include guaranteed standards of performance for responding to customer complaints and more stringent standards in respect to reinstatement of customers' premises.


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