TITLE

Web-able call centers

PUB. DATE
July 2000
SOURCE
Advertising Age;7/3/2000, Vol. 71 Issue 28, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article profiles executive James Lyons and the work he has done at Rapp Collins' Optima Direct teleservices unit in the U.S. Key issues discussed include his efforts to ensure that employees are comfortable handling the needs of customer, highlights from his career and his views on changing technologies.
ACCESSION #
3291972

 

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