Research topic: musculoskeletal pain

June 2008
People Management;6/12/2008, Vol. 14 Issue 12, p51
The article discusses a study which examined the relationship between call center work and the development of musculoskeletal disorders (MSD) in Great Britain. MSD result in pain in the upper body, lower back and arms. Call center staff are said to be at risk for MSD because of hours spent hunched over desks, intensively working on phones and storing at computer screens. The study concluded that psychological and biomechanical factors should be considered to prevent MSD among call center agents.


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