Phone etiquette reflects who is on your business' front lines

Jay, Robin
June 2008
Las Vegas Business Press (10712186);6/2/2008, Vol. 25 Issue 22, pP26
In this article, the author offers advice for ensuring telephone etiquette in the U.S. The author reflects on her personal experience of practicing telephone etiquette. She implies the importance of right etiquette to business operations. She also provides ideas to employers to handle unethical telephone services.


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