Four keys for achieving exceptional customer service

Droz, Sarah
June 2008
Las Vegas Business Press (10712186);6/9/2008, Vol. 25 Issue 23, p23
The author cites the four requirements of exceptional customer service. She notes that business enterprises should be responsive to their customers by addressing concerns abruptly. She suggests that services and products should be available to customers at all times if possible by extending the hours of operation or providing them telephone numbers where customers can notify them for their questions. She urges businesses to ensure commitment to their customers by immediately solving a problem.


Related Articles

  • Tips To Lure In The Customers You Crave.  // Customers First;Jan2013, Vol. 18 Issue 1, p1 

    The article offers tips on how to keep existing customers happy and to win new ones. The ways to maintain happiness in established customers include listening and talking to them, respecting customers' time, and providing outstanding customer service. Tips for gaining new customers include...

  • CUSTOMERS VALUED. Walters, Kath // BRW;4/23/2009, Vol. 31 Issue 16, p37 

    The article provides information on the importance of customer service and satisfaction on retaining a customer. It states that service satisfaction must be the main priority of companies as part of their company programs. According to the conducted surveys, customers preferred professional...

  • Are You Being Served?  // Electronic Musician;Jun2006, Vol. 22 Issue 6, p138 

    The article focuses on the importance of good customer service in maintaining the brand loyalty of customers. Considering several examples cited which have shown the impact of customer service assistance on customers, it has been noted that poor customer service can frustrate consumers as well...

  • Good choreography keeps you in step with customers. Perelmuth, Joel // Marketing News;05/25/98, Vol. 32 Issue 11, p14 

    This article presents suggestions on developing a choreographed, or good coordinated, experience for customers. Customer choreography, suggestively, is a way to describe the experience each of a firm's customers should have with the firm. This involves the day-to-day experience that customers...

  • austin's agenda. Frishman, Austin // Pest Management Professional;Feb2011, Vol. 79 Issue 2, p53 

    The article presents the author's insights on how to develop a strong customer bond. The author mentions important phrases to tell customers who are coming in and out after a service visit, including good morning or good afternoon, showing concern on his pet, and wishing them to come for the...

  • See Things From Your Customers' Point of View.  // Customers First;Dec2012, Vol. 17 Issue 12, p1 

    The article offers tips for customer service representatives on how to avoid acts of disservice. It suggests that customer service representatives should avoid keeping customers waiting unnecessarily. It indicates that they should avoid refusing customer's request and using company policy as an...

  • Improving Customer Retention Through Service Quality At Call Centers. Labach, Elaine J. // International Journal of Management & Information Systems;2010 3rd Quarter, Vol. 14 Issue 3, p71 

    For many call centers, improving customer service is an ongoing goal. These inbound call service centers have a unique opportunity to impact customer retention through value-adding customer service interactions. This paper serves three objectives: validate the connection between service quality,...

  • HOW TO: DELIVER GREAT SERVICE.  // Inc.;Sep2010, Vol. 32 Issue 7, following p50 

    The article offers pieces of advice for providing good customer service. It mentions that offering good customer service is a matter of common sense. It cites the need to codify a culture of customer service by implementing core values and employee training. It offers suggestions for preventing...

  • Perceived Indifference. Schell, Suzanne // Sales & Service Excellence Essentials;May2007, Vol. 7 Issue 5, p12 

    The article presents a checklist of questions for evaluating the quality of service provided by a business to its customers or whether customers perceive indifference. Customer service and experience are significant to customer retention. Negative experiences for customers are created by...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics