TITLE

Four keys for achieving exceptional customer service

AUTHOR(S)
Droz, Sarah
PUB. DATE
June 2008
SOURCE
Las Vegas Business Press (10712186);6/9/2008, Vol. 25 Issue 23, p23
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The author cites the four requirements of exceptional customer service. She notes that business enterprises should be responsive to their customers by addressing concerns abruptly. She suggests that services and products should be available to customers at all times if possible by extending the hours of operation or providing them telephone numbers where customers can notify them for their questions. She urges businesses to ensure commitment to their customers by immediately solving a problem.
ACCESSION #
32767975

 

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