Making Tough Calls

Tichy, Noel; Bennis, Warren
June 2008
Leadership Excellence Essentials;Jun2008, Vol. 25 Issue 6, p3
The article offers tips on making consistently good judgement calls in the face of ambiguity and conflicting demands. According to the article, good calls result from a three phase process that involve preparation time, the call phase and the execution or action phase. Four types of knowledge will determine the quality of judgement calls and this include self knowledge, social network knowledge, organization knowledge and stakeholder knowledge. It claims that good judgement is not just a matter of intellect but of character and courage as well.


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