Loving Feedback

Umbach, Judith M.
June 2008
Feliciter;2008, Vol. 54 Issue 3, p98
The article focuses on the importance of feedback or customer criticism for the improvement of certain organization, particularly library business in Canada. Libraries are described as people-intensive formed of business that offers easy access for customer. Business analysts cite that libraries need to hire information technology experts who are willing to welcome any feedback or customer criticism no matter how painful it is for the improvement of work or business.


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