Tip of the Month

Friedman, Nancy
May 2008
LabTalk;May/Jun2008, Vol. 36 Issue 160, p38
Trade Publication
The article presents a recommendation from "The Telephone Doctor" magazine on ways to answer a telephone. According to the journal, answering the phone involves three important parts. Three simple phrases consist part one of answering the telephone. It tells what to do if one has already said his or her name when a telephone call is taken.


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