How I made a difference at work

Cooke, Mike
May 2008
People Management;5/1/2008, Vol. 14 Issue 9, p40
The article describes the implementation of a culture change initiative at the Camden Council in England in 2007. The initiative was led by the human resources (HR) department, that has enabled the organization to deliver major service improvements and financial savings, while increasing levels of staff commitment and pride in working for Camden. It was done through a simple set of organizational values that reflected the council's focus on customers.


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