TITLE

Be prepared for wide range of patient questions

PUB. DATE
June 2008
SOURCE
Same-Day Surgery;Jun2008, Vol. 32 Issue 6, p65
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Because open, complete communication increases patient safety and satisfaction, be prepared to answer questions and volunteer information even if not asked about specifics. • Volunteer information about surgeons' credentials, experience, and training. • Emphasize facility accreditation and explain how it ensures that high standards in patient care are maintained. • Prepare all staff members to answer questions. Let staff know that it is appropriate to say that they don't know a particular answer but will find out immediately.
ACCESSION #
32169202

 

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