TITLE

Be prepared for wide range of patient questions

PUB. DATE
June 2008
SOURCE
Same-Day Surgery;Jun2008, Vol. 32 Issue 6, p65
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Because open, complete communication increases patient safety and satisfaction, be prepared to answer questions and volunteer information even if not asked about specifics. • Volunteer information about surgeons' credentials, experience, and training. • Emphasize facility accreditation and explain how it ensures that high standards in patient care are maintained. • Prepare all staff members to answer questions. Let staff know that it is appropriate to say that they don't know a particular answer but will find out immediately.
ACCESSION #
32169202

 

Related Articles

  • (EMERGENCY DEPT.) Hospital Improves Patient Satisfaction.  // Community Health Funding Week;6/11/2010, p12 

    The article reports on the initiative of the Holy Redeemer Hospital in Meadowbrook to improve patient satisfaction for the purpose of recovering lost income. It notes that the institution's move include prioritizing patient's needs in the Emergency Department. According to Dr. Henry Unger,...

  • CREATING A SUCCESSFUL After-Hours Clinic. Quackenbush, James; Shenkel, Roger; Shatzel, Victoria // Family Practice Management;Jan2004, Vol. 11 Issue 1, p39 

    Cites ways on how physicians can create successful after-hours clinic. Potential for improving revenue; Increase in patient satisfaction; Reduction of inappropriate emergency room and hospital utilization rates.

  • What, No Wait? Can hospitals make that happen? STEMPNIAK, MARTY // Hospitals & Health Networks;Nov2013, Vol. 87 Issue 11, p31 

    The article focuses on the waiting time experience by patients in hospitals, such as waiting for clinicians and waiting for patients to be discharged from an emergency department (ED). Topics discussed include statement from chief executive officer (CEO) Gerard van Grinsven of Cancer Treatment...

  • News. National quality indicators replace four-hour standard. Lipley, Nick // Emergency Nurse;Dec2010, Vol. 18 Issue 8, p5 

    The article focuses on the national quality indicators to be launched in Great Britain to replace the four-hour operational standard, which was abolished in April 2010. Matthew Cooke, national clinical director for urgent and emergency care at the Department of Health, claimed that the...

  • ED EXPERIENCES.  // Trustee;Jan2008, Vol. 61 Issue 1, p3 

    The article discusses experiences from emergency departments (ED). Based on a 2007 Press Garney report, the average time spent in U.S. emergency departments is increasing. In relation to this, the "2007 Emergency Department Pulse Report: Patient Perspectives on American Health Care," showed that...

  • Assessment of health professionals and patients perceived quality of a newly established Emergency Department. Mattsson, Maria Søe; Jørsboe, Hanne // Scandinavian Journal of Trauma, Resuscitation & Emergency Medici;2012 Supplement 2, Vol. 19 Issue Suppl 2, p2 

    The article presents a study on the assessment of health professionals and patients perceived quality of a newly established Emergency Department (ED) in Denmark. The study was based on a questionnaire survey and compared to an audit study concerning the same patient group. The study found that...

  • Discrete event simulation modelling for an improved patient flow at the Emergency Department, Sygehus Lillebælt, Kolding. Kozlowski, Dawid; Mogensen, Christian Backer; Petersen, Niels Christian // Scandinavian Journal of Trauma, Resuscitation & Emergency Medici;2012 Supplement 2, Vol. 19 Issue Suppl 2, p14 

    The article presents a study on the development of discrete event simulation (DES) modelling at the Emergency Department (ED) of Sygehus Lillebalt in Kolding, Denmark. The model offers the possibility for characterizing several relevant performance measures, including probabilities for the...

  • The Emergency Department (ED) at the Burton Group of Hospitals - Application of Lean and Value Stream Mapping. Gadkari, Mrinalini; Chandrasekaran, Aravind // Operations Management Education Review;2012, Vol. 6, p59 

    The Burton Group of Hospitals had been performing poorly in their patient satisfaction scores. The poor performance was due to excessive waiting experienced by patients and redundant hospital operations. In this case we describe a simplified sequence of steps for processing and wait times...

  • Time spent in ED increased; Patient satisfaction also up.  // Hospital Access Management;Sep2007, Vol. 26 Issue 9, p108 

    The article reports that the average time spent in emergency departments increased in 2006 along with patient satisfaction, according to Press Ganey Associates. The survey revealed that patients spend an average of four hours in the emergency department (ED), which is 18 minutes more than in...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics