Be prepared for wide range of patient questions

June 2008
Same-Day Surgery;Jun2008, Vol. 32 Issue 6, p65
Academic Journal
Because open, complete communication increases patient safety and satisfaction, be prepared to answer questions and volunteer information even if not asked about specifics. • Volunteer information about surgeons' credentials, experience, and training. • Emphasize facility accreditation and explain how it ensures that high standards in patient care are maintained. • Prepare all staff members to answer questions. Let staff know that it is appropriate to say that they don't know a particular answer but will find out immediately.


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