TITLE

DEFINING VALUE

AUTHOR(S)
Neel, K. C.
PUB. DATE
May 2008
SOURCE
Multichannel News;5/12/2008, Vol. 29 Issue 19, p40
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article offers suggestions for operators on how to measure how good they are at customer care. It is important for operators to profile its customers since it enables them to better determine the appropriate value of each customer and match them with the appropriate service levels. It also recommends put customers in the right place to fix their problems immediately and understand what they are saying and figure out how to continue raising the bar on their expectations.
ACCESSION #
32087531

 

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