Stop tough conversations from turning toxic

Black, Octavius
April 2008
People Management;4/17/2008, Vol. 14 Issue 8, p61
The article discusses how to prevent arguments with co-workers from escalating into interpersonal conflicts. Tips cited include avoiding caustic remarks, using images and metaphors instead of offensive words, giving positive responses, aiming criticisms to one's work rather than the person himself and differentiating between facts, assumptions and emotions.


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