Terminal decline

Byrne, Susanne
April 2008
People Management;4/17/2008, Vol. 14 Issue 8, p15
The article presents a reaction to former Heathrow and Terminal 5 human resource (HR) and organizational effectiveness director Sharon Doherty's declaration of the terminal as a success story. It is noted that whatever the merits of the building, what people will remember is the various disasters that have accompanied its opening.


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