Where Have All the Help Desks Gone?

Turner, Patrick D.
June 2008
Certification Magazine;Jun2008, Vol. 10 Issue 6, p34
The article reports that contact center outsourcing is slowly disappearing in the U.S. The changing economy lead the U.S. industries to seek ways to cut costs and improve efficiency and do business outside the country. It says that the company can save money because labor in other countries costs much less than in the U.S. The survey shows that U.S. technology companies doing outsourcing of manufacturing or services outside the U.S. are gaining from $100 million to $15 billion. In addition, forty nine percent of respondents stated that they do some type of outsourcing of manufacturing or services outside the U.S.


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