TITLE

Lessons Learned From Buying a New Car

AUTHOR(S)
Hulett, Kirk
PUB. DATE
May 2008
SOURCE
Journal of Financial Planning;May/Jun2008 Solutions, p9
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The author discusses lessons he learned about running a business from his experience buying a new car. Neither the car salesman nor the business manager seemed organized or prepared. The dealership asked him if he could return to sign a form he already had. He believes his experience highlights the need for firms to better plan their business processes, and be more attentive to customer service.
ACCESSION #
31955080

 

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