The customer is king

Todd, Gordon
April 2008
Utility Week;4/4/2008, Vol. 28 Issue 22, p6
Trade Publication
The article stresses the need for Business Stream to resolve customer debt issues as it enters Scotland's competitive water market. Its philosophy is simple: cashflow from debt reduction is a key part of its future success strategy. Resolving billing problems for customers is key to successful cashflow and credit management activities. To this end, the company and its customer response teams are focused on resolving customer enquiries first time. Other initiatives include delivery of statement billing and tailored debt recovery plans.


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