How to Lose a Customer In a Matter of Seconds

Chen, Christine Y.; Lindsay, Greg
June 2000
Fortune;6/12/2000, Vol. 141 Issue 12, p326
Focuses on Internet traffic and how Web surfers are quick to abandon a slow-loading Web site. How the average person will wait for eight seconds before giving up on a Web site; How Internet site access speeds have improved significantly even while under the strain of traffic growth.


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