Pickard, Jane
March 2008
People Management;3/20/2008, Vol. 14 Issue 6, Special section p8
The article presents the views of several human resource (HR) professionals on managing a global multi-process outsourcing contract. Julie Clapham, HR transformation director for BT, describes the experience of managing outsourced HR as a journey in which the business is continually changing and so are its demands on the contract. Peter LeBlanc, senior director of HR business process outsourcing and systems at Sun Microsystems, claims that there are largem hidden costs and an ongoing commitment in this market.


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