Don't put up roadblocks when callers want info

May 2008
Hospice Management Advisor;May2008, Vol. 13 Issue 5, p52
The article discusses how to properly handle information-only calls in hospices in the U.S. According to Polly Rehnwall, president of the consulting firm Polly Rehnwall Inc., hospices may be missing opportunities for new referrals or admissions if inquiry calls are not properly given attention. The author mentions the importance of treating calls as potential admissions and says that hospice staff may offer or schedule a visit at the callers' convenience to increase admission or referrals.


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