TITLE

Cyber gripes cause headaches for dealers

AUTHOR(S)
Carney, Susan
PUB. DATE
May 2000
SOURCE
Automotive News;5/29/2000, Vol. 74 Issue 5876, p3
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the situation whereby online automotive dealers have become frequent targets in Web sites that post consumer grievances. Concern of dealers about their lack of control over mudslinging against them; Gradual establishment of the car-buying process in the Internet; Cyber complaints sites; Comment of the National Automobile Dealers Association on the phenomenon; Examples of dealers that felt they had been maligned.
ACCESSION #
3183517

 

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