Voicemail 2.0

Karpinski, Rich
April 2008
Telephony;4/14/2008, p6
Trade Publication
The article provides an overview of carrier-grade voicemail 2.0 solutions. The key feature is the conversion of voice inputs to text in a variety of Web-based telephony services. It turns a hard-to-manage voicemail into a digital object that is easier to handle and consume. The service is especially large for incumbent carriers because it lets them deliver new service that customers like and it drives overall network usage.


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