The human touch

Williams, Richard
March 2008
Utility Week;3/21/2008, Vol. 28 Issue 21, p23
Trade Publication
The article discusses the role of the human resource (HR) department in the implementation of a mobile working strategy. It cites three significant stages an HR department needs to consider when supporting the development of the strategy, including communication. It says any mobile system is expected to fail, without the full involvement of key parties such as contractors and partners. Also stressed is the need for channels of communication to remain open for staff to raise any concerns or problems they experience in using the technology.


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