Naidoo, Dushen
March 2008
Management Services;Spring2008, Vol. 52 Issue 1, p40
Academic Journal
The article discusses the implementation of change initiatives in organizations. It states that process improvement in business refers to any organizational initiative that produces improvement whether internal or external. Problems in organizations occur in areas like competitiveness, customer service, employee morale, financial management, logistics, profitability, sourcing crucial resources, strategic planning, and technology. Advocates for improvements in an organization include employees like project sponsors and project managers.


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