TITLE

A good mattress helps you do what?

AUTHOR(S)
Perry, David
PUB. DATE
April 2008
SOURCE
Furniture/Today;4/7/2008, Vol. 32 Issue 31, p132
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the contribution of Kurt Ling, president of customer experience firm Customer Kinetics, in assuring quality services to the consumers. He had conducted various consumer focus discussions where he was able to connect with consumers regarding product quality and other concerns on customer satisfaction. He explained that people recognize the significance of good mattress because it offers good night sleep which is the root of happiness and fulfillment. INSETS: The missing link;Ling to speak at F/T Bedding Conference.
ACCESSION #
31660033

 

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