A good mattress helps you do what?

Perry, David
April 2008
Furniture/Today;4/7/2008, Vol. 32 Issue 31, p132
Trade Publication
The article focuses on the contribution of Kurt Ling, president of customer experience firm Customer Kinetics, in assuring quality services to the consumers. He had conducted various consumer focus discussions where he was able to connect with consumers regarding product quality and other concerns on customer satisfaction. He explained that people recognize the significance of good mattress because it offers good night sleep which is the root of happiness and fulfillment. INSETS: The missing link;Ling to speak at F/T Bedding Conference.


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