Adding mobile, from the ground up

Santo, Brian
April 2008
CED;Apr2008, Vol. 34 Issue 4, p16
Trade Publication
The article focuses on the changes in the telecommunications technologies and the importance of operations support system (OSS) and a business support system (BSS) for the business model for cellular service. The demand of customers for dual mode cellular service is increasing, in which a call is instantly transfered from one network to other without disconnecting. Rick Baca, vice president of cable program management in Convergys, said that customer service will be the key in future.


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