Shared services works for Scottish government

Griffiths, Julie
February 2008
People Management;2/21/2008, Vol. 14 Issue 4, p13
The article reports that human resource (HR) shared services in the Scottish government reduced the turnaround time for dealing with an internal promotion from eight days to one following a redesign of its processes. But the improvements came only after set-up problems at the shared services centre had resulted in poor service and a loss of HR personnel. Lorraine Brown, head of HR shared services, told resulting in confusion and suspicion among staff and managers.


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