Berlin: Evaluation einer Verbundzentrale – das VÖBB-Servicezentrum stellt sich der Kritik

Schmohl, Karen
February 2008
Bibliotheksdienst;feb2008, Vol. 42 Issue 2, p219
Trade Publication
The article discusses the service center of the "Verbund der Öffentlichen Bibliotheken von Berlin" (VÖBB; Network of Public Libraries of Berlin) focuses on products, partnerships, and processes. In particular, the author discusses the fulfillment of a corporate concept on the part of the VÖBB service center, customer service demands, and the organization of the center.


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