Three Months Later, Uptick in Fremont

Haugsted, Linda
May 2000
Multichannel News;05/15/2000, Vol. 21 Issue 20, p46
Discusses the implementation of customer-service standards for modem users in Fremont, California. Improvement of the Internet service provided by AT&T Broadband; Several system failures that forced regulators to implement customer-service standards; Help centers established by AT&T Broadband's Excite@Home Corp. across the United States.


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