Contradictory Expectations

Herkstroter, Cor
May 2000
Executive Excellence;May2000, Vol. 17 Issue 5, p8
Shares the multinational company Royal Dutch/Shell Group of Co.'s analysis of why they make mistakes in decision-making and in ethical dilemmas. Technological progress and undermining of traditional centers of power; Challenge of operating in different cultures; Increasing and contradictory expectations from different groups; Loss of trust; Including the public in decision-making; Media scrutiny of institutions.


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